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Identifying and resolving conflicts in clinical practice

Conflicts can unfortunately arise in healthcare, and can occur between (and within) a treating team, a patient, and those close to them. But what counts as a conflict is itself contested. Some draw a distinction between a 'dispute' and a 'conflict'. Disputes … See more

Actived: 2 days ago

URL: https://mdujournal.themdu.com/issue-archive/spring-2022/identifying-and-resolving-conflicts-in-clinical-practice

Seven principles of consent: latest GMC guidance

WEBDecision making and consent is the GMC's new guidance on how medical professionals make health and care decisions with patients. Effective from 9 November 2020 and …

Category: Medical Go Health

Warning letters to patients: a practical guide

WEBWarning letters are issued to patients when GP practice partners or the trust believe a patient's behaviour has been inappropriate and unacceptable. This can occur, for …

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How to respond to a complaint

WEBThis sort of personalised response can be embedded into an organisational letter. For example: "…as part of our investigation, we have asked Dr X to respond to …

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Montgomery and informed consent

WEBExplaining informed consent and the significance of Montgomery vs Lanarkshire Health Board. 30 January 2024. When seeking consent to treatment, the …

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Breaking bad news

WEBBreaking bad news. Breaking bad news is a complex and sensitive task that needs practice and a considered, tactful approach. 26 August 2022. Delivering bad …

Category: Health Go Health

Moral injury in healthcare workers

WEBThe sorts of situations that may lead to moral injury are varied, but in broad terms consist of the following: acts of commission: eg, silencing the alarm on a ventilator and then getting …

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The Caldicott principles and guardian roles explained

WEBThe National Data Guardian (NDG) plays a crucial role in maintaining the confidentiality of health and social care services. Caldicott guardians oversee the …

Category: Health Go Health

Dealing with violence and challenging patients

WEBHealth policy. Despite the clear evidence of violence against healthcare staff, health policy in England has been inconsistent. In 1999 the NHS adopted a "zero tolerance" …

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Beneath the White Coat: in conversation with Dame Clare Gerada

WEBDame Clare Gerada speaks to Dr Catherine Wills about doctors' mental health and her work with the charity Doctors in Distress. The issue of doctors' mental health and …

Category: Health Go Health

Conflict resolution

WEBThe role of conflict resolution, or mediation, in healthcare has moved into the spotlight as an answer to that question. Mediation involves a neutral party - one or more mediators …

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Confidentiality and mental health: speaking to a spouse

WEBMDU advice. Speaking to the MDU adviser, the GP explained that he was concerned about possibly breaching the patient's confidentiality if he spoke to the wife. …

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Informed consent: a year on from Montgomery

WEBNadine Montgomery gave birth to her son, Sam, on 1 October 1999. As a result of an occlusion of the umbilical cord caused by shoulder dystocia, Sam's brain was starved of …

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Assessing fitness to drive

WEBHow to contact the DVLA/DVA. If you need to, you can report your concerns about a patient to the DVLA/DVA in confidence. Contact details are as follows: DVLA: fill …

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Managing patient complaints

WEBIn the year 2017-2018 there were 208,626 written complaints in the NHS in England. This suggests that complaints arise from only a tiny fraction of the 307 million GP contacts …

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MDU advises GP practices to review zero tolerance policies as new

WEBMDU has backed the call in the guidance for practices to review their policies on unacceptable patient behaviours to ‘explicitly’ include positions on not …

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Restoring a sense of belonging

WEBThis echoes the sobering findings of the GMC's annual report into the State of Medical Education and Practice in the UK last December, which included a wealth of research …

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