Telehealth.zendesk.com

Provider Setup and How to Check Into or Claim a Session

This example includes the VisuWell Branded Portal. You can follow these same steps to add your organization's portal url to your … See more

Actived: 7 days ago

URL: https://telehealth.zendesk.com/hc/en-us/articles/360051127373-Provider-Setup-and-How-to-Check-Into-or-Claim-a-Session

Patient Tip Sheet – Telehealth Tech Support

WEBOpen the ‘Settings’ app on the iPhone or iPad. Scroll down until you find the Safari application as an option and select it. Scroll down to the “Setting for Websites” …

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Join a Session Using a Meeting ID – Telehealth Tech Support

WEBCreate a Meet Now session or join a a scheduled session. Click Advanced Settings on the lefthand menu. Locate “Meeting ID” in the Advanced Settings tab. Give …

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Adding a Guest to a Video Session – Telehealth Tech Support

WEBThis article explains the difference between a Guest and a Patient. It explains How to Add a Guest and How to Create a New Patient Account through the "Add another Guest" …

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Editing a Patient's Email and Resending the New Patient Invitation

WEBHere's how to edit your unconfirmed patient's email: Go to the Manage Patients page within your Provider Portal. Locate the Patient you need to update. Click …

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Audio Issues – Telehealth Tech Support

WEBThe other user should wear earbuds to prevent their microphone from picking up your voice. If you hear yourself twice, the issue is on their end. If they hear themselves twice, you …

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Allowing Camera and Microphone on Android – Telehealth Tech …

WEBBelow are the steps listed for allowing Camera and microphone function on Android. Click the three dots button (top right) and find the settings tab in the dropdown menu.. Next …

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Canceling a Repeating Series of Sessions

WEBPlease note that only a provider can delete all sessions in a repeating series.. Login to your Provider account; Select Manage Schedule; Click on an upcoming session in the series …

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View or Edit Patient Insurance Information – Telehealth Tech Support

WEBHow to view/edit as a Manager. Log into your account. Click User Management. Click Patients. Search for and select the patient. Click Insurance information. View or edit …

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Browser Related Issues – Telehealth Tech Support

WEBTo update Firefox, click the three horizontal lines at the top right of the screen and click Preferences on the drop-down menu. Scroll down until “Firefox Updates” is viewable. If …

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How to reconnect a single provider Stripe Account

WEBSome reports are showing that Providers who have previously connected their personal stripe accounts to the Video Health Services Stripe account are unable to bill. In the …

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Compatible Mobile Devices, Operating Systems and Browsers

WEBThis list includes most globally-available smartphones that can update to the latest Android update. There are a few other phones that are available in specific regions, or that …

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Allow Camera and Microphone in your Browser

WEBClick on the microphone icon to the right of your URL and m ake sure the correct camera and microphone are selected. Clicking the lock icon to the left of the URL in the browser …

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Changing Time Zone – Telehealth Tech Support

WEB3 years ago. This article is intended to show all user types how to adjust the time zone for their account. Log in to your account. Click Settings. Make sure the "MAIN" tab in …

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Change Camera and Microphone settings directly from Safari (iOS …

WEBSign into telemedicine session using the link sent to you by a provider or from your portal. 2. In the upper left hand corner of the screen you will see two diagonally stacked letters ( …

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Allowing Your Camera and Mic on iPhone/iPad for Video Sessions

WEBGo to the Settings application on the iOS device. 2. Scroll down until you find the Safari application as an option and select it. 3. Scroll down to the "Settings for Websites" …

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Transfers with Stripe – Telehealth Tech Support

WEBWhat is Stripe? Visuwell uses Stripe* which charges 2.9% plus $0.30 per transaction for credit card processing. Visuwell does not take any additional fees. The charges to the …

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Setting up Computers for Far-End Camera Control

WEBOnly the computer with the Pan-Tilt-Zoom camera needs to install the extension for their browser and PC app. As long as that computer has these installed, all users who join the …

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