Support.aloecare.com

How do Aloe Care Health products work

WEBAloe Care Health products are based on a simple principle -- people deserve to age better, and to get help when they need it. We offer WiFi connectivity. When WiFi is not an option (and even if it

Actived: 7 days ago

URL: https://support.aloecare.com/hc/en-us/articles/360020321494-How-do-Aloe-Care-Health-products-work

Aloe Care Health

WEBGeneral FAQs Frequently Asked Questions regarding your Aloe Care Health products and experience; Smart Hub Help with Aloe Care’s Smart Hub and its voice-activated features; Mobile Companion 2 Help with Aloe Care’s newest device, the Mobile Companion 2; Mobile Companion Go Help with Aloe Care’s smallest device, the Mobile Companion Go; …

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Troubleshooting – Aloe Care Health

WEBAloe Care troubleshooting help. iOS Setup Connection Issues (Bluetooth) My app says Devices are Offline. What does that mean? How can I edit the older adult’s profile? How do I add another Aloe Care product to my system? How do I change the location of my device? How can I edit the older adult’s Health Card? How do I Test or Recalibrate my

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Service Information – Aloe Care Health

WEBPhone calls from Aloe Care Health. What is the Aloe Care Response Team? Elevate Check-ins to Emergencies. Emergency Wake Words. Do Aloe Care devices work with multiple users? How many people can I add to the Care Circle? What is an Elevated Check-In Call? How do I elevate a Check-in Call? What if we want more in-home protection …

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Getting Started – Aloe Care Health

WEBSet up your Aloe Care System. I Lost My Quick Start Guides! How do I set up the Aloe Care Mobile Application? Do I need to buy batteries? Do I need a wireless contract to connect? Do I need to have in-home Wifi to connect? How does Aloe Care’s Fall Sensor work? What version of iPhone, iPad, or Android will I need for the mobile version of the

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Smart Hub – Aloe Care Health

WEBSmart Hub. Help with Aloe Care’s Smart Hub and its voice-activated features

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How do I add Caregivers to my Care Circle

WEBTap “Caregivers. Tap “Invite Caregivers”. Add information into the necessary fields, such as caregiver name and email address. Tap "Next". Assign a Role. Tap "Send Invite." New Caregivers will receive an email with the subject line, “Aloe Care Health New Invitation." Please see the sample here:

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How do I set up the Aloe Care Mobile Application

WEBDownload the App: Download the Aloe Care Health app on a mobile device from the App Store or Google Play Store. Log In to the App: Open the Aloe Care Health app, tap “login,” and enter your account credentials. Get Connected: Use WiFi (recommended): Connect the Smart Hub to a home WiFi network to ensure the best call quality, and coverage. Follow …

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Mobile Companion Go

WEBThe Mobile Companion Go is a small, wearable, and pocket-friendly device that uses GPS technology to help independent adults stay safe and connected, whether at home or on the go. With built-in fall detection and 24/7 emergency call center support, it provides enhanced peace-of-mind on the go and helps keep caregivers updated via the Aloe Care App.

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Mobile Companion Go – Aloe Care Health

WEBWhat does the caregiver app show for Mobile Companion Go? What is the best way for caregivers to use the app if the person they care for has this device? Help with Aloe Care’s smallest device, the Mobile Companion Go.

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Can my Aloe Care Health system receive software updates

WEBYes. For the app, caregivers will receive notifications when updates are available. We highly encourage you to enable notifications for the app on your phone. As for the Smart Hub and Fall sensor,

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How do I setup the Mobile Companion – Aloe Care Health

WEBTo get started you simply unbox the Mobile Companion and follow the steps below: Plug the charging base into an un-switched outlet (avoid kitchen and bathroom outlets as these are often on a light switch). Attach the included lanyard if you want to wear the device around your neck. Drop the Mobile Companion into the charging base with the

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How long does the Mobile Companion take to charge

WEBUpdated. The Mobile Companion takes 6 hours to fully charge from 0% to 100%. A full charge lasts 5 days. Was this article helpful? 16 out of 16 found this helpful.

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What is the Essentials package

WEBEssentials bundles are now available! Aloe Care’s proprietary Smart Hub with voice-activated access to 24/7 professional emergency response and built-in motion, temperature and air quality sensors. A secure family app to improve communication and care collaboration. A wearable Care Button for increased comfort and coverage around your …

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