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Schmitt-Thompson Clinical Content Nurse Triage Guidelines

WEBThe world’s leading healthcare organizations rely on Schmitt-Thompson Clinical Content to ensure clinical safety and consistency of responses to symptom-based questions. The …

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Adult Care Advice Topics — Schmitt-Thompson Clinical Content

WEBThis past year we developed a set of Adult Care Advice Topics (ACATs) to use along with the Adult Schmitt-Thompson Clinical Content After-Hours and Office …

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Telehealth Triage

WEBCaller makes a request several times. Caller suddenly becomes quiet. Symptom (s) are repeated several times by the caller. Utilizing active listening skills is …

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The Guidelines — Schmitt-Thompson Clinical Content

WEBSchmitt-Thompson Clinical Content’s nurse triage guidelines offer world-class decision support to help nurses give high-quality healthcare advice. Our guidelines are used by …

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Critical Thinking in Telehealth Triage

WEBIn summary, critical thinking (CT) is a learned ability. Proficiency requires practice. Mastering the above skills and practicing them consistently on every call will …

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The Impact of Telephone Triage on Healthcare Costs – An analysis …

WEBThe Impact of Telephone Triage on Healthcare Costs – An analysis of Caller Intent and Outcomes . Authors: Karen Brown (1) Gina Tabone (1) David A. Thompson (2)

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Why Nurse Triage

WEBNurse triage supports the delivery of consistent, efficient, quality, safe care at every care touch point. Incorporating nurse triage content into your workflow helps telehealth triage …

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2023 Nurse Triage Benchmarking Report — Schmitt-Thompson …

WEBIn May 2023, Schmitt-Thompson Clinical Content (STCC) requested feedback from nurses who work in a telehealth triage environment, whether a call center or provider …

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Guideline Indexes — Schmitt-Thompson Clinical Content

WEBView the latest indexes of Schmitt Thompson Clinical Content protocl sets for adult and pediatric nurse triage.

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The Authors — Schmitt-Thompson Clinical Content

WEBHe is a primary care pediatrician and served as the Medical Director of the Pediatric Call Center at Children’s Hospital Colorado, 1988-2019. Dr. Schmitt’s CV Highlights: Faculty, …

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Telephone Triage Review and Documentation of Patient’s Medical …

WEBTelephone Triage Review and Documentation of Patient’s Medical History June 2018

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2020 Nurse Triage Benchmarking Report

WEBAbout the Nurse Triage Benchmarking Survey. During May and June 2020, Schmitt-Thompson Clinical Content (STCC) requested feedback from nurses who work in a …

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Patient Satisfaction and Service Recovery — Schmitt-Thompson …

WEBThe Mayo Clinic and Mass General Hospital teach the steps of service recovery with the L.E.A.D. Model. Follow the L.E.A.D. when performing service …

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Call Center Metrics for Meeting The Quadruple Aim

WEBClinical Update for Telephone Triage Nurses. October 2018. The Quadruple Aim is a framework for optimizing the performance of health care systems.

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Telephone Triage Nurses and Telemedicine Providers — Schmitt …

WEBWe are also tagging individual triage questions as either eligible (Yes) or not eligible (No) for a video telemedicine visit. These two improvements for nurse telehealth …

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Published Research — Schmitt-Thompson Clinical Content

WEBThe Schmitt-Thompson clinical content conforms to these definitions of a clinical guideline/protocol. The Schmitt-Thompson clinical content is a decision-support tool that: …

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Find a Triage Solution — Schmitt-Thompson Clinical Content

WEBOne of our fastest growing solutions has been our nurse triage solution. Our nurse triage solution offers patients immediate access to registered nurses 24/7/365. To learn more …

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Pediatric Call Centers: Future Trends

WEBAndrew Hertz, MD Medical Director, Rainbow Call Center University Hospitals Rainbow Babies & Children’s Hospital Cleveland, Ohio Assistant Clinical Professor of Pediatrics …

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