Stage-customercare.changehealthcare.com

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URL: https://stage-customercare.changehealthcare.com/

Getting Started with the Customer Care Hub

WEBThe Customer Care Hub is an online self-service tool for Change Healthcare support. You will find helpful how-to documents, access to customer support analysts, and case …

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Home Page [stage-customercare.changehealthcare.com]

WEBHome Page. Welcome to the. Customer Care Hub! The Customer Care Hub is an online self-service tool for Optum support. You will find helpful how-to documents, access to …

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Accessing and Understanding the Eligibility Network Status Page

WEBThe Eligibility Network Status page provides a fast, one-stop solution where you will find the status of a Change Healthcare eligibility connection to a payer. Learn more about the …

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Change Healthcare Solution Status Page

WEBThe Change Healthcare Solution Status Page supplies updates about critical incidents when possible, providing a fast, straightforward way to learn about your Change …

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Understanding Learning & Resources in the Customer Care Hub

WEBAccess helpful how-to documents, frequently asked questions, articles, and videos to assist you in using Change Healthcare products. Learn more about the Learning & Resources …

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Logging in to Payment Manager

WEBPayment Manager allows healthcare providers to automate and streamline payment posting and remittance management. Learn more about logging in to the Payment Manager …

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Status Pages Toolkit

WEBChange Healthcare has three status pages that give customers a centralized location to check on the status of products, tools, and critical incidents. The status pages show the …

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How to Enroll with the PingID Desktop App (Video)

WEBMultifactor authentication (MFA), sometimes referred to as “two-step verification”, adds a layer of protection to a website and/or application, by confirming a user’s identity when …

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How to Initiate a Practice Request in the Self Service Tool

WEBThe Self Service Tool (SST) allows users to manually enroll a practice or upload a completed enrollment form to initiate a request for a new practice. Learn how to submit a …

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Logging in to Vision

WEBVision gives healthcare providers and payers detailed visibility into the claim life cycle—from submission to the Change Healthcare clearinghouse through payer adjudication. Learn …

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Clinical Exchange's Self Service Tool (SST) Toolkit

WEBThe SST allows you to register a new practice, add or remove a caregiver or user, and edit caregiver permissions without having to call support or open a support case.

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A New Way to Sign In

WEBBeginning May 3 to June 30, Change Healthcare is changing how customers sign in to products.

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How to Access the Rejection Alert Report in Vision for Payers

WEBThe Rejection Alert Report provides a report of claims that were rejected by Change Healthcare or the payer system within a specified date range. Learn how to access your …

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MFA Client & Services Management: How to Add an Additional …

WEBWith PingID, you can use the same device to authenticate for more than one organization. Learn how to pair a mobile device to an additional organization.

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PingID MFA Quick Start

WEBChange Healthcare has partnered with PingID to provide a Multifactor Authentication (MFA) solution to secure applications. Utilizing your password and a one-time passcode (OTP) …

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How to Accept Physical Payments with SmartPay

WEBSmartPay’s eCashiering product allows you to accept physical payments by cash, check, money orders, etc. Review the steps below to learn how to use Account Search or …

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