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11 Soft Skills For Customer Service Teams That Make Customers

Emotional intelligence means understanding and managing your emotions, and the emotions of others. Managing the customer’s “happiness” is exactly what … See more

Actived: 7 days ago

URL: https://www.playvox.com/blog/11-soft-skills-for-customer-service-teams-that-make-customers-happy/

Protecting Your Contact Center Agents’ Emotional Well-Being

WEBThe Role Of Contact Center Technology In Agents’ Emotional Well-Being. Today’s contact center technology can take a lot of manual tasks and time-consuming …

Category:  Health Go Health

8 Steps To Create A Quality Assurance Program From Scratch

WEBWith a strategic approach, this vital undertaking can go smoothly. Here are eight steps and actionable insights to help you build a quality management program for …

Category:  Health Go Health

How to Measure Contact Center Agent Productivity and Five

WEBThe most common performance metrics used to measure call center productivity are: Average Handle Time – average time it takes to resolve a customer …

Category:  Health Go Health

The Impact Of Remote Work On Workforce Management

WEBAs a result of the COVID-19 pandemic, many companies have opted for remote work. In the midst of “quiet quitting” and continued low unemployment, contact …

Category:  Health Go Health

Work-Life Balance for the At-Home Agent: 7 Ways to Encourage

WEB5. Avoid burnout. Burnout is real. We’ve all had too much on our plates at one time or another, but projects need to be completed and deadlines are a part of life, …

Category:  Health Go Health

Workforce Management Software: How To Choose The Right One

WEBDo Sufficient Research. A thoughtful and systematic evaluation will ensure you choose the best workforce management software. The global contact center as a …

Category:  Health Go Health

Navigating the Future of Healthcare: The Tech-Powered Patient …

WEBAccording to a PwC study, The Future of Healthcare in the Metaverse, creating a virtual ecosystem simulates the experience of a medical consultation, …

Category:  Medical Go Health

Spotting Customer Service Agent Burnout Before It's Too Late

WEBIf a service center is understaffed, agents may feel the need to rush each customer interaction in an attempt to get to the next call, text, or email that is demanding …

Category:  Health Go Health

Bad Customer Service Examples (And How to Fix Them)

WEBBad Example 2: Making Customers Wait. This is one of the most common examples of a bad customer service experience. The prospect of waiting in a phone …

Category:  Health Go Health

Culture of Candor: How Honest Feedback Boosts Productivity

WEBCompassion In Candor. There are leaders who avoid candid feedback in the name of compassion. A culture of candor, however, is the best way to help employees. …

Category:  Health Go Health

12 Signs Your Contact Center Needs a WEM Solution

WEBHere are a few ways a WEM suite can help improve engagement on your contact center team: Real-time feedback. With a workforce engagement management …

Category:  Health Go Health

Why Your Contact Center Needs A Call Avoidance Policy

WEBCreating the right call avoidance policy isn’t all about punishment. It’s about designing a set of guidelines that takes into account the causes of avoidance and clearly …

Category:  Health Go Health

9 Ways to Show Your Call Center Employees Some Holiday Love

WEB1. Everyone loves free food. When in doubt, go with food. A free meal is always appreciated and it is one of the easier options to execute. Everything from a …

Category:  Food Go Health

5 Examples Of Quality Assurance Call Center Checklist Metrics

WEBThis is one of the most crucial metrics in this customer service quality assurance call center checklist. 3. Response Times. No quality assurance call center …

Category:  Health Go Health

The 27 Quality Assurance Questions For Customer Service You

WEBOne or two targeted questions per survey are about all most customers will tolerate. It’s a good idea to use short questionnaires and survey often (but not too often). …

Category:  Health Go Health

8 Benchmarks To Improve Your Live Chat Metrics

WEBLive Chat Performance Benchmark: The standard guideline for live chats is 274 chats per agent per month, which averages 13.7 per day. (Source: Acquire.io) 6. …

Category:  Health Go Health

Exceeding Customer Expectations Examples: 8 Scenarios On How …

WEB5. Your Customer is Confused About What Product or Service to Purchase. BASIC SERVICE: Tell them which offerings will meet their needs so they can make a …

Category:  Health Go Health

6 Great Customer Experience Examples You Can Easily Implement …

WEBTake a look at six great customer experience examples that you can implement in your contact center to stand out among the competition. 1. Hone Your …

Category:  Health Go Health

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