Patientexperience.com

10 Big Ideas to Move Patient Experience From Good to Great

Because patients are increasingly embracing the retail definition of an empowered customer, our list begins with three universal drivers of quality in customer experience (CX), according to internationally recognized Forrester Research. They … See more

Actived: 8 days ago

URL: https://patientexperience.com/10-big-ideas-move-patient-experience-good-great/

The “Meaningful” Path (and Barriers) to Improving Patient Experience

WEBAbout Lonnie Hirsch Co-Founder of Healthcare Success Strategies, Lonnie has consulted for over 2,000 health care clients during his 20-year career.

Category: Health Go Health

Association for Patient Experience: Cleveland Clinic Platform for …

WEBThe non-profit Association for Patient Experience was founded by James Merlino, MD, Chief Experience Officer of the Cleveland Clinic Health System. He’s also …

Category: Health Go Health

Registration Kiosk and the Proper Patient Experience

WEBThe convenience of self-registration in healthcare has operational benefits, and generally, boosts patient satisfaction with some patients. The benefits to …

Category: Health Go Health

Patient Experience and The Lost Art of Listening

WEBIn fact, the art of listening—really good listening—is nearly a lost art. Successful physicians and business leaders use listening techniques to their advantage. It takes a deliberate …

Category: Health Go Health

Maslow’s Hierarchy and Five Touch Points That Improve Patient

WEBGenerally, Maslow provided an outline of five fundamental human motivations that are necessary for people to feel wanted, needed and to belong. These …

Category: Health Go Health

The Future of Healthcare Delivery and Patient Experience

WEBA painful counter-current to a positive patient experience is the patient’s wait time. Nobody likes waiting. And the longer an individual waits for healthcare service, the …

Category: Health Go Health

Johns Hopkins and Five Other Patient Experience Videos You’ll …

WEBView The Patient Experience [9:00] Southern Cross Hospitals (New Zealand) – views the patient experience as a walk-through—from admission to discharge—for …

Category: Health Go Health

patient experience touchpoints

WEBA touchpoint is any contact spot between a patient (buyer) and a provider (seller), including “when products or services come into contact with a customer.”. …

Category: Health Go Health

Patient Experience News, Ideas and Help

WEB4 Patient Experience Touchpoints: Doing the Right Thing. Healthcare has become a fiercely competitive business endeavor. And experienced providers and hospital executives …

Category: Health Go Health

Nemours “True North”: Unconventional Hours and Other Care …

WEBIt’s something that Dr. Paul Rosen is passionate about. A case example was discussed in our video interview with Dr. Rosen who explains how Nemours Children’s …

Category: Health Go Health

Patient Experience Matters More Now Than Ever

WEBDr. Janice Frates reports on findings from a recent PwC report on healthcare consumerism and the implications for healthcare providers.. When consulting firm …

Category: Health Go Health

PwC Finds Patient Experience is the Number One Factor for …

WEBAbout Stewart Gandolf, MBA Stewart Gandolf, MBA, is both the Publisher of PatientExperience.com and the Co-Founder of Healthcare Success. Stewart has …

Category: Health Go Health

Patient Experience and a Sustainable Competitive Advantage

WEBPatient Experience Imperative and a Sustainable Competitive Advantage. By Stewart Gandolf, MBA on October 2, 2012 in Hospitals, Medical Practices. There’s a …

Category: Medical Go Health

Annoying Habits That Drive Patients Crazy PatientExperience.com

WEBAbout Stewart Gandolf, MBA Stewart Gandolf, MBA, is both the Publisher of PatientExperience.com and the Co-Founder of Healthcare Success. Stewart has …

Category: Health Go Health

Hospital or Hotel

WEBTrackbacks/Pingbacks. 10 Top Posts: Putting Patient Experience At The Heart of It All - Health,Cancer,Eyes,Brain etc. | Health,Cancer,Eyes,Brain etc. - May 13, …

Category: Cancer Go Health

Apology: The Power of “I’m Sorry” in Patient Satisfaction (and …

WEBMost fairy tales begin with “once upon a time.” There is a fairy tale in the healthcare profession: once upon a time the initials “M.D.” indicated status, trust, and …

Category: Health Go Health

future doctor office

WEBThe retail world has shaped consumer expectations in healthcare, and building the doctor’s office of the future is possible today.

Category: Health Go Health

Healthcare Doesn’t Have to Hurt So Much PatientExperience.com

WEB[Guest Post by Dr. Paul Rosen] Almost a decade ago I was in a crowded conference room of doctors. There was a heated conversation about what to do about a …

Category: Health Go Health

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