Ombudsman.vic.gov.au

Investigation into healthcare provision for Aboriginal …

WEBSummary. Background. 1. On 7 November 2022, the Ombudsman began an ‘own motion’ investigation into healthcare provision for Aboriginal people in Victorian prisons.

Actived: 9 days ago

URL: https://www.ombudsman.vic.gov.au/our-impact/investigation-reports/investigation-into-healthcare-provision-for-aboriginal-people-in-victorian-prisons/

COVID-19 crisis reinforces importance of

WEBComplaints to the Victorian Ombudsman were the second-highest on record over the past 12 months, while the number of public interest (whistleblower) matters …

Category: Health Go Health

Tereza’s right to protection from degrading treatment at …

WEBTereza uses a wheelchair and went to a drive-through COVID-19 testing site on a hot day in January 2021. After waiting nearly four hours for a test, she asked staff to use the toilet.

Category: Health Go Health

Gaps in culturally informed healthcare put Aboriginal …

WEBIn her report Investigation into healthcare provision for Aboriginal people in Victorian prisons tabled today, Victorian Ombudsman Deborah Glass finds the lack of …

Category: Health Go Health

Role of the Ombudsman

WEBOFFICIAL Public Domain OFFICIAL This document is a guide only and cannot limit or impede the application of relevant legislation 5 13. The Ombudsman’s primary role is to …

Category: Health Go Health

Investigation into the management of maintenance claims

WEB6 www.ombudsman.vic.gov.au Executive summary 1. On 10 August 2016, the Ombudsman announced an investigation into the way the Department of Health and …

Category: Health Go Health

Investigation into Department of Health oversight of …

WEBAuthorised officers. Authorised officers are appointed by the Secretary of the department 24 to monitor the compliance of SRS with the minimum service standards …

Category: Health Go Health

Investigation into Department of Health Oversight of …

WEB6 www.ombudsman.vic.gov.au 1. Mentone Gardens was a 42-bed Supported Residential Service (SRS) registered by the Department of Health (now the Department …

Category: Health Go Health

Woman forced to relieve herself in empty water bottle

WEBWoman forced to relieve herself in empty water bottle. To download a pdf of this case study, click here. What was the problem? Tamika* lived in New South Wales and flew into …

Category: Health Go Health

Sustainability of Victoria’s child protection system put at …

WEBThe Department of Health and Human Services has failed to act in the best interests of some of Victoria’s most disadvantaged children by neglecting kinship carers, …

Category: Health Go Health

Supporting the wellbeing of VO complainants and witnesses …

WEBOFFICIAL Public Domain OFFICIAL This document is a guide only and cannot limit or impede the application of relevant legislation 4 8. Section 38(1) of the Charter of Human …

Category: Health Go Health

Human rights, poor administration and pandemic hardship …

WEBIn 2021-22 financial year the Ombudsman received close to 19,000 jurisdictional complaints, resulting in 5,260 enquiries, 31 formal investigations using Royal …

Category: Health Go Health

Victorian Ombudsman calls for better reporting in psychiatric

WEBPoor record keeping, particularly the absence of incident reports, has prevented the Victorian Ombudsman from reaching conclusions about allegations of the …

Category: Health Go Health

Tragic case highlights Registry of Births, Deaths and Marriages

WEB30 Jan 2017. The experience of a grieving mother attempting to obtain a birth certificate for her dead child has sparked much needed improvements at the Registry of Births, …

Category: Health Go Health

Ombudsman investigation into Department of Health's oversight …

WEBVictorian Ombudsman Deborah Glass today announced an own motion investigation into the Department of Health’s oversight of Mentone Gardens, a …

Category: Health Go Health

Autism Plus and department failed to protect group home residents

WEB25 Sep 2017. Disability services provider Autism Plus and the Department of Health and Human Services put clients at risk by failing to move a group home resident who was …

Category: Health Go Health

Ombudsman finds a ‘litany of failings’ in

WEBOmbudsman finds a ‘litany of failings’ in oversight of aged care home. Victorian Ombudsman Deborah Glass has today tabled a report in Parliament highly …

Category: Health Go Health

Increase in complaints shows continuing relevance of …

WEBComplaints to the Victorian Ombudsman increased by 14% over the past year, while the number of protected disclosure (whistleblower) matters looked into has …

Category: Health Go Health

Investigations up for Victorian Ombudsman

WEBInvestigations up for Victorian Ombudsman. Victorian Ombudsman Deborah Glass completed 41 formal investigations – which can use Royal Commission-like …

Category: Health Go Health

State Trustees failed some of Victoria’s most vulnerable people

WEBMs Glass found State Trustees had failed some of the most vulnerable people in Victoria. The agency manages the finances of around 10,000 Victorians who …

Category: Health Go Health

Guidance for the Victorian public sector on how to deal with

WEBVictorian government departments, local councils and other agencies dealing with challenging behaviour from members of the public will benefit from a new …

Category: Health Go Health

Councils and complaints

WEB26 Jul 2021. This updated guide provides advice on implementing new legislative requirements relating to complaints, using good practice complaint handling and building …

Category: Health Go Health

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