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Healthcare Call Center Best Practices for Better Patient Care

WEBHave clear protocols for handling emergencies and urgent calls. Train staff to recognize and escalate emergency situations appropriately. Provide resources and …

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URL: https://www.nextiva.com/blog/healthcare-call-center-best-practices.html

Call Center Security Best Practices: The Complete Guide

WEBNetwork security. Securing your call center’s network involves taking several measures to prevent unauthorized or malicious access (both internal and external). To …

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HIPAA-Compliant VoIP: How It Protects Patient Privacy

WEBEnacted by U.S. Congress in 1996, HIPAA is the Health Insurance Portability and Accountability Act. It upholds the confidentiality and security of private healthcare and …

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Virtual Call Center: Best Software + How to Choose One

WEBNextiva’s virtual call center solution begins at $50 per month for smaller businesses and around $150 per month for larger ones. 2. Five9. Five9 is a cloud-based …

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Call Center Analytics: What It Is & How To Analyze Call Data

WEBCall center analytics refers to the collection, measurement, and analysis of key performance indicators (KPIs) and metrics within a contact center to optimize operations. Common …

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What Is Call Center Burnout

WEBAllowing for short breaks throughout the day is vital for call center employees to mentally reset. Build breaks into the schedule, such as a 10-15 minute break every 2 …

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Carisk Success Story Healthcare Nextiva

WEBHealthcare insurance companies turn to Carisk to optimize patient care, which provides responsive service because they use a HIPAA-compliant phone system. Plan: …

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23 Call Center Best Practices for Superior Customer Experience

WEBCraft a bullet-proof redundancy plan. 1. Obsess over the customer experience. To deliver the best customer experience, your team needs to be customer-obsessed. They must …

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Workplace Wellness Trends Any Company Can Adopt

WEBWellness programs help ward off burnout and fatigue, reduce stress and anxiety, and help employees stay well and avoid getting sick. Truly, it’s to the benefit of …

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Network Jitter: How It Affects VoIP Phone Calls & How to Fix It

WEBThe good news here is that you can reduce jitter and latency quickly. VoIP phone calls have a maximum jitter of 30 ms and 100 Kbps bandwidth for optimal call …

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How to Write a Business Continuity Plan & Activate It

WEBA business continuity plan is the outline of procedures to prevent damage, maintain productivity and recover in the event of a national emergency or disaster. When …

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Working From Home vs. Office: Pros & Cons

WEB51% of employees prefer remote work because it improves work-life balance. 76% prefer to avoid office when they need to concentrate on an important task. 77% of remote …

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Text messaging (SMS/MMS) FAQs Nextiva Support

WEBMobile text messaging (SMS/MMS) is a feature on the Nextiva Mobile app that enables users to send and receive text (SMS) and picture (MMS) messages. Below are some …

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36 Ways to Improve Work Performance (Fast & Easy)

WEB1) Run Effective Meetings. Meetings are an inevitable part of our work life, for better or for worse. Learning how to make meetings effective will free up valuable …

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Troubleshooting Nextiva Mobile app audio Nextiva Support

WEBHere are three quick tips if you are experiencing issues with your Nextiva Mobile app for iOS, such as audio problems or other general phone calling issues. 1. Run a health …

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