Knowledge.liveperson.com

HIPAA compliance

The Health Insurance Portability and Accountability Act (HIPAA) was enacted by Congress in 1996. The Health Information Technology for Economic and Clinical … See more

Actived: 6 days ago

URL: https://knowledge.liveperson.com/security-regulations-hipaa-compliance.html/

Agent activity dashboard

WebThis dashboard includes operational metrics used to analyze agent activity and performance. This dashboard also entails hour offset capabilities allowing users to …

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Advanced messaging dashboard user guide

WebAutomation contents Bot Impact | Weekly. Analysis objective: Illustrate the impact of automation on Efficiency and Experience KPIs over time. Questions answered: …

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Operational & staffing dashboard

WebThis dashboard includes operational metrics used to analyze agent activity and performance. It provides brands the ability to monitor from both supply and demand …

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Queue prioritization overview

WebQueue prioritization focuses agent resources on the conversations that matter most. It allows brands to efficiently allocate staffing resources and better handle …

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Analytics Builder overview

WebAnalytics Builder—LivePerson’s primary conversational commerce analytics tool— provides vital business insights that enable data-driven decision-making for …

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Moving from chat to messaging

WebToday, over 90% of day-to-day conversations happen through digital messaging channels like Web Messaging, SMS, Facebook, and WhatsApp. With …

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Reporting metrics

WebThe Conversational Cloud uses a large amount of metrics to provide insightful and detailed reporting. The Analytics Builder offers brands ready-made …

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Using the MCS Toolkit

WebConversations. The conversations page displays all conversations according to the applied filters. The columns displayed are as follows: Start - The time the visitor …

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User guide (standard)

WebAccessing Analytics Builder. Brands can access Analytics Builder through the Conversational Cloud UI, from the messaging real time dashboard, queue health …

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Real time data for chat

WebThe data bar default view presents aggregated data from all skills (queues) on the account for the last 12 hours. Metrics. CONNECTED: displays the number of …

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