Hgs.cx
Healthcare Solutions at HGS
WebIn August 2021, HGS announced the divestiture of its Healthcare Services business. Under the agreement, HGS Healthcare (Sagility) retains all existing healthcare client contracts, employees, and assets associated with its highly successful payer, provider, labs, DME, and pharmaceutical solutions. With Baring Private Equity Asia (BPEA), the HGS
Actived: 6 days ago
HGS divests its Healthcare Services business
WebThe Hinduja Group’s Business Process Management entity, HGS, to divest its Healthcare Services business to BPEA. Sale transaction underlines HGS’ key shift to focus on digital services. Divestiture of only healthcare business vertical – one of the 9 business verticals. Transaction based on enterprise value of US$ 1,200 million, subject to
Hinduja Global Solutions concludes sale of its healthcare
WebThe Hinduja Group’s business process management entity, Hinduja Global Solutions Limited (HGS) (Listed on NSE & BSE, India), announced today that it has completed the sale of its healthcare services business to wholly-owned subsidiaries of Betaine BV (‘Buyer’), funds affiliated with Baring Private Equity Asia (BPEA), one of the …
Hinduja Global Solutions wins contract from the UK Health
WebBangalore/ London, February 20, 2022: Hinduja Global Solutions (HGS) (listed on BSE & NSE) today announced that its subsidiary HGS UK Limited has been selected by the UK Health Security Agency (UKHSA) to provide critical customer support to UK citizens for an initial period of two years, with an option to extend further. The partnership is
Bringing digital transformation to a highly regulated industry
WebAlex is Chief Digital Officer and Chief Marketing Officer at Banner Health, a health system with hospitals and facilities in six states. In this episode, Alex talks about addressing data deprecation in the cookieless future, integrating disparate systems after an acquisition, and the “Know Me” principle.
HGS Digital's cloud acceleration framework reduces …
WebThis health payer giant was looking to accelerate the cloud migration process and automate the best practices and policies. HGS Digital’s cloud accelerator helped drive 80% reduction in implementation costs and a 4-week turnaround time for migration. 80% reduction in implementation costs. 4 Weeks turnaround time.
QuickEntry by HGS
WebQuickEntry by HGS is a downloadable mobile app that determines an employee’s COVID-19 risk class prior to shift duty via the completion of a health status questionnaire. A custom reporting dashboard effectively tracks employee screening results, including core KPIs: Daily screenings. Total # daily screening failures.
Digital CX & Contact Center Solutions Automation, Analytics, AI
WebLearn eight proven tactics to take your contact center to the next level. Future-proof your contact center by improving the quality of your customer experience. Understand the importance of a seamless, consistent brand experience across channels and touchpoint. Learn why smart automation is key to the growth of your business and the happiness
Data Privacy: What is it
WebData privacy is necessary for the following reasons: Protection of personal information — Data privacy is essential for safeguarding sensitive information, such as personal identification data, financial details, health records, etc., from misuse. Preservation of individual autonomy — Data privacy gives individuals the autonomy to make
Nurturing Customers for Life for a Market-Leading, UK Animal …
WebThis well-known animal health company produces dry and wet food, treats, medicines, health monitors, grooming products, and diagnostic testing solutions for more than half of the globe’s pets. Through its 50+ brands, this manufacturer truly believes that pets make Earth a better place. Focused on quality and value, the client nurtures the
Value selling drives animal health company's success and
WebTraining. These teams were tasked to build long-term business relationships via phone and email with the pet health and cattle product stores. They were trained in “value selling” – asking the right questions to arrive at the root of the customers’ problems and providing the right products – rather than giving a laundry list of what was on offer.
AI-enabled workplace safety solutions – Download now
WebAdvances in artificial intelligence (AI), that combine machine learning, computer vision, and analytics can be a game changer in improving workplace safety by monitoring and preventing accidents before they happen. AI-enabled, real-time, video analytics allows organizations to effectively automate health and safety monitoring.
Contact Center AI – HGS
WebMaximize Your Contact Center ROI With HGS Health Checks. We optimize your contact center processes, such as routing calls, drag-and-drop call flow designs, dialer configurations, etc., to manage your expenses better. HGS Health Check helps you understand how to maximize the benefits of your contact center through our proven …
Speech analytics improves NPS
WebClient wins. +3% increase in NPS®. despite a major shift in call types due to the pandemic. 100% of real-time customer interactions reviewed with speech analytics to gauge satisfaction and learn from the voice of the customer (compared to the original approach of sampling ~20% of calls retroactively) Internal and external applications of a
Environmental and Social Governance
WebSince the formal inception of the corporate social responsibility (CSR) program in 2014, HGS has invested over $4 million to benefit the communities around its operations. 30,000+ volunteers. HGS also has a robust employee volunteering culture that has engaged over 30,000+ volunteers globally since the beginning of the Work to Give program.
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