Help.vcc.healthdirect.org.au

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Signing in to Video Call

WebHealth service providers require an account to access Video Call. Please note that patients do not need a Video Call account as they access the required clinic waiting area using …

Actived: 9 days ago

URL: https://help.vcc.healthdirect.org.au/conductavideocall/signing-in-to-video-call

What is Healthdirect Video Call

WebVideo Call is a secure video conferencing service purpose-built for health consultations. Our suite of services, tools, applications and resources makes it easy for clinicians to say, …

Category:  Health Go Health

Troubleshooting: Issues during a video call

WebFrom within a Video Call screen, here is how to check: Click on the settings icon in a video call screen to select the required speaker from the Select speaker dropdown. This …

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Getting started with Video Call

WebStep 1: Pre-call test. The Video Call pre-call test is a quick and easy way to check check audio, video, browser and internet capability on the device (s) you will use for video …

Category:  Health Go Health

Add participants to your current Video Call

WebInvite a participant to your current call using the Call Manager: 1. While in a video call you can invite another participant directly into the video call. Click on Call Manager at the …

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Join a Video Call and consult with your patient/client

Web1. Sign in to vcc.healthdirect.org.au with your username and password. 2. You will arrive in your Waiting Area dashboard page. Here you will see your patients/clients waiting for, or …

Category:  Health Go Health

Group Calls in the Clinic Waiting Area

WebAt the top right of the list of callers in the waiting area, there is a group call icon (highlighted in this screenshot). Click on the group call icon and selection boxes will appear to the left …

Category:  Health Go Health

Troubleshooting: Issues identified in a pre-call test

WebWhen Video Call users run a pre-call test, the system runs a short series of tests to check that your device is able to conduct a successful video consultation. Should you be …

Category:  Health Go Health

Who to contact for support and advice

WebCritical issues outside of normal hours. To report a system outage that must be dealt with out-of-hours call our support number on 1800 580 771 and press option 2. If your out-of …

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How Video Call is different from traditional video conferencing

WebVideo Call is specifically designed with the needs of health service providers in mind. Choosing the right video ecosystem to offer telehealth is difficult since there are many …

Category:  Health Go Health

What is Healthdirect Video Call

WebWhat is Video Call? Video Call is a secure video conferencing service purpose-built for health consultations. Our suite of services, tools, and resources m

Category:  Health Go Health

Navigating the Clinic Waiting area

WebYour Clinic Waiting Area is where you will see your patients or clients waiting for, on hold, or participating in, a video consultation with your service. You will see …

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Join flow for patients attending a Video Call consultation

WebInformation for patient and clients starting a Video Call to attend their appointment. To attend a video consultation using Video Call, follow these simple steps: 1. Click on the link sent …

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healthdirect Video Call in residential aged care facilities

WebWestern NSW Primary Health Network (WNSW PHN) has helped set up video-based GP consultations for residents in Aged Care Facilities (RACFs) in their network, using …

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Share waiting area link via email or SMS

WebClinic administrators - Create and save SMS and Email templates. Clinic and organisation admins can create and save templates for health service providers and reception/admin …

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Allowing your camera and microphone

WebIn Google Chrome on an Android mobile device you can click the little menu on the right of the URL bar (the three dot points) and go to Settings.. Click on 'Site Settings' - and then …

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Using Video Call meeting rooms

WebAttend online meetings with your team and any invited guests. Video Call meeting rooms allow you to meet with your colleagues and any invited guests. They are different to …

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How does my organisation access Video Call

WebTo find out more about whether your organisation is eligible to use Video Call please contact the healthdirect Video Call team. Tel: 1800 580 771 Email: v

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