Healthcareexperience.org
What Leading with Inclusivity Means in Healthcare
WebToday’s episode of the Healthcare Experience Matters Podcast is a chat with Steve Meth, JD, MS, Chief Patient Experience Officer, Johns Hopkins Medicine, about what it means to lead with inclusivity in today’s modern healthcare landscape.. Drawing from his extensive experience and unique professional background, Steve highlights the …
Actived: 8 days ago
URL: https://healthcareexperience.org/leading-with-inclusivity/
Leading with Compassion: A Guide to Effective Healthcare …
WebTo get you in the spirit for our upcoming Foundations in Compassionate Leadership Certificate program, we encourage you to check out inspiring snippets from recent podcast interviews featuring speakers and presenters who are at the heart of what makes this program so impactful.
Turning Around a Healthcare Culture and Empowering People
WebToday’s episode is loaded with great insight from the perspective and experience of a legendary healthcare executive. Other subjects covered in today’s podcast include: Selecting and retaining great employees. The importance of committing to service excellence. Creating systems of accountability. The pillars of operational excellence.
Delivering the Best Healthcare Experience Possible in the Face of …
WebA very special episode of the Healthcare Experience Matters podcast is available today.Our podcast host, Casey Callanan, interviews George Avila, VP, Mission Integration, and Melissa Wurm, Director, Patient Experience, with CHRISTUS Health.. The trio chat about the many ways COVID-19 has impacted the delivery of excellent patient experiences.
What Patient Experience Data Has Revealed Since the Pandemic …
WebJan Gnida CPXP and Katie Owens, MHA, CPXP, join us on the Healthcare Experience Matters Podcast this week as we examine the interesting shifts in data within patient experience trends since the start of the pandemic.
Knowing Your Strengths to Improve the Patient Experience
WebThis episode serves as a reminder to the power of expanding and amplifying our strengths. Katie Owens is the Co-Founder and President of the Healthcare Experience Foundation (HXF). The HXF mission is audaciously simple: shaping cultures so every person can receive and deliver the best healthcare experience.
Enhancing Patient Experiences through Self-Reflection on …
WebWhen we look towards enhancing the patient’s experience, it’s not always about the time spent with patients. Although more time would be appreciated, healthcare providers can often make a more significant impact …
What Cultural Humility Means in Practice for Healthcare Leaders
WebTiffany C. Chaney, FACHE, joins the Healthcare Experience Matters Podcast this week to discuss the practical application of cultural humility.. In addition to being a Fellow with the American College of Healthcare Executives (FACHE), Tiffany is Chief Diversity Officer with Baptist Health in Montgomery, Alabama.
Advancing the Patient Experience in Children’s Healthcare
WebThe latest five podcasts of the Healthcare Experience Matters Podcast are available here: You can subscribe to our podcast for free on all major podcast platforms and for video of our interviews, you can always check out the Healthcare Experience Foundation (HXF) on YouTube. Catch up on all episodes of our podcast by subscribing and following
The Lifesaving Power of Listening to Patients with Empathy
WebNita Magee, PhD, RN, MHNP-BC, returns for her latest appearance on our show and a crucial talk about actively listening to patients with empathy and the drastic difference it can ultimately make for better outcomes. As our dedicated listeners can attest, Dr. Nita A. Magee’s insights consistently illuminate and prove invaluable.
How Volunteers Elevate the Patient Experience
WebThe Healthcare Experience Foundation is dedicated to improving quality of care and healthcare delivery to drastically improve patient care outcomes.. Strong teams. Positive Experiences. Healthcare Transformed. T. 877.631.0611 E. [email protected]
What it Takes to Restore a Culture of Civility in Healthcare
WebOver the past 12 months our Healthcare Experience Foundation (HXF) team’s research and coaching have uncovered an unprecedented cost attached to incivility within healthcare organizations. Join Healthcare Experience Foundation’s Jeff Robbins, Director of HX Coaching, for today’s episode of our podcast to explore the purpose and …
Building a Culture of Engagement to Drive Healthcare Excellence
WebBoosting morale and motivation is key as it fosters a positive work culture, where individuals feel valued and supported. Recognizing the hard work of physicians and staff creates a strong ripple effect that positively impacts patients and their loved ones. It promotes collaboration, enhances the quality of care, fosters empathy and compassion
The BATHE Technique for Improved Physician/Patient …
WebShe has an unrelenting passion for improving physician/patient communication. BATHE is an acronym for Background, Affect, Trouble, Handling, and Empathy. Dr. Gibson describes the technique as a simple, time-tested way to let a patient tell their story by helping them describe their feelings and emotions. One of the most …
Brenda Ayers – Healthcare Experience Foundation
WebDr. Brenda Ayers is a Board-certified physician in Internal Medicine who serves as Medical Director for Health Equity for Nuvance Health. For 20 years, Dr. Ayers has made her career in Hospital Medicine where she has spent the last 13 years with Nuvance Health at Vassar Brothers Medical Center. During that time, she served as the Medical
Al Stubblefield – Healthcare Experience Foundation
WebAl Stubblefield knows all about creating cultures that wow. During his tenure as President and CEO of Baptist Healthcare Corporation, Al led his team of administrators, physicians, nurses and staff through a cultural transformation journey. In a few short years, Al took his health system from the 17th to the 99th percentile—an achievement
7 Learnings to Create Service Recovery Excellence
Web7 Practices of Excellence Service Recovery Programs. Understanding and being present when expectations not met. One of the most powerful opportunities to educate, empower, and develop staff is the opportunity to be present and embrace recognizing times when we have disappointed patients. Additionally, using patient …
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