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How to Respond to Patient Reviews in a HIPAA-Compliant Way

WEB1 PHI Is More than Medical History Firs off, it's important to understand what protected health information (PHI) is. PHI is any information that can identify a patient during the …

Actived: 4 days ago

URL: https://go.reputation.com/hubfs/Downloadable%20Assets/Healthcare%20Assets/Healthcare%20Guides/webdirect-guide-respond-patient-reviews-hipaa-compliance.pdf

Patient Acquisition in the Age of Consumerism

WEB4 Reputation.com | Executive White Paper: Patient Acquisition in the Age of Consumerism Google Dominates Consumer Experience in Healthcare The new patient journey has led …

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Thriving in the Face of Change

WEBReputation | 2 Introduction What to expect in 2021 Last year brought far more to healthcare leaders than lessons in managing a pandemic - it forced us to rethink strategic priorities …

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GUIDE The Healthcare Online Reputation Management Guide

WEBTIP 1: Distribute the Work Effective online reputation management in healthcare requires a well-coordinated team (however large or small) approach to ensure that all aspects of …

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Healthcare Rankings Report

WEBResponse rates are up with the 2023 average being 61% indicating that providers are engaging with their patients. Five years ago, the healthcare industry received 643,000 …

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GUIDE The 5 Pillars

WEB01 Drive Engagement: The Reputation Edge: Listen and respond to your customers in real time to build trust on multiple digital channels, private and public. • Private: internal first …

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Healthcare Payer Solution

WEBReputation makes it simple for insurers to continuously engage with members, employers, and brokers in order to help drive satisfaction, premium growth, and product innovation.

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Healthcare Consumer Survey

WEB1. Google and health insurance websites are the two most important avenues for looking for a doctor online. Survey results revealed healthcare consumers are far more likely to …

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How Patient Feedback is Redefining the Digital Front Door

WEBHealthcare has changed. With the pandemic forcing a reinvention of the healthcare customer experience, increased consumerism has expanded choice and initiated a …

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What 4.7 Million Consumer Reviews Say About In-Store …

WEB2018 Retail Reputation Report What 4.7 Million Consumer Reviews Say About In-Store Experience – and How Online Reputation Drives Revenue Dr. Brad Null

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RDC-2019-Value of ORM-Healthcare 1023

WEBToday’s consumers ﬁnd healthcare providers online, and they rely on information in online reviews and social media to inform their decisions.

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2019 Healthcare Reputation Report Q4 Update

WEBWe’ve made some updates and additions to the Reputation.com 2019 Healthcare Reputation Report to reflect new developments in the industry and to provide more detail …

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eBook 3 Trends Impacting Healthcare Digital Marketers in 2020

WEBEbook: 3 Trends Impacting Healthcare Digital Marketers in 2020 Reputation.com | 7 1 Digital transformation is an imperative for today’s health systems. Across nearly every …

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GUIDE Understanding Reputation Score

WEB04 How is a Reputation Score Different from a Net Promoter Score? Historically, Net Promoter Score (NPS) was the gold standard that companies used to judge their

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How Circle Health Exceeded Industry Standards

WEBKey Stats 4.7/5 star rating average across the Circle Health Group in 2023. 118% increase in reviews volume. 99% review response rate in 2023, up

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Wilmington Health Key Stats

WEBReputation | 3 CASE STDY Once Wilmington Health reaches that 4.0 goal, however, the medical group does not intend to rest on its laurels. Assisting in this is Wilmington …

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