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Key Performance Indicators

WebThe Key Performance Indicators (or KPIs) on the Home page provide many indicators that illustrate the status and health of your On-Call Program.

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About Submissions

WebAbout Submissions. Submissions are the primary request submitted by providers in order to receive fee for service compensation from the On-Call Program. …

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Working with Medicare / Medicaid / Medi-Cal Effective Dates

WebWith Medicare allowing only a 30-day retroactive window for the submission of claims from when the provider is linked to the Synergy Health Partners ID, submissions during the …

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Signing In with 2FA

WebJust one tap lets you approve the request, and your sign-in will then complete. If you enroll a landline (extensions are supported), you will receive a phone call upon …

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Displaying Provider Profiles

WebCreating, Editing, and Deleting Provider Profiles. All contracted providers are created by SHP Enrollment personnel. Once created a limited set of fields can be edited …

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Working with Insurance Groups

Webby Kevin Derrick (EA Health, SVP) on 9/5/2018 10:32 AM. Insurance Groups are used to identify the insurance of each patient in the On-Call Program. If the program …

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Viewing Submission Lists

WebThe Submission list page displays a list of submissions based on your currently selected list view. You can reach this page by selecting Patients - Submissions …

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Viewing Files for a Record with the Attachment Viewer

WebViewing Submissions and Chart Attachments in the Viewer. The viewer also supports a special case when opened from the View Chart Attachments button in the …

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Contract Request Fields

WebThe table below details the fields available when working with contract requests. See About Contract Requests to learn more about the section. Note: Required …

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Working with Denial Reasons

WebJul 06. When a patient, submission, or encounter is marked as not eligible, the Denial Reason field is then enabled and required to clarify why. This then is used to report back …

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