Customercare.changehealthcare.com

Getting started with the Customer Care Hub

WEBThe Customer Care Hub is an online self-service tool for support. You will find helpful how-to documents, access to customer support analysts, and case management for your …

Actived: 2 days ago

URL: https://customercare.changehealthcare.com/learning-resources/GettingStartedwiththeCustomerCareHub.html

A new way to sign in

WEBBeginning May 3 to June 30, Change Healthcare is changing how customers sign in to products.

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Logging in to Payment Manager

WEBPayment Manager allows healthcare providers to automate and streamline payment posting and remittance management. Learn more about logging in to the Payment Manager …

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Logging in to Client Access System (CAS)

WEBClient Access System (CAS) allows payers to gain complete control of the outsourcing process in a secure, online environment. Learn more about logging in to the CAS …

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Accessing and understanding the Eligibility Network Status page

WEBThe Eligibility Network Status page provides a fast, one-stop solution where you will find the status of a Change Healthcare eligibility connection to a payer. Learn more about the …

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Searching and settings in Payer Finder

WEBPayer Finder allows you to easily view our network to connect with a payer or partner for all their available transactions. Learn more about the search options and settings in Payer …

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MFA authentication with PingID

WEBTo secure our applications, we have partnered with PingID to provide a strong Multifactor Authentication (MFA) solution. PingID MFA allows you to authenticate to your …

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Home [customercare.changehealthcare.com]

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Learning & Resources

WEBArticle List Page for Learning & Resources

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How to find a remittance, EOB, or check in Revenue Performance …

WEBLearn how to find, view, and print a remittance, EOB, or check from remittance files received from payers after claims have been adjudicated. Use this guide to find a …

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Locate, requeue, and view ERAs by check in Vision for Providers

WEBVision gives you the capability to find your ERAs, requeue them, and view the payment details without having to open a case or call support. Learn how to search ERAs by …

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Customer Care Hub Chat frequently asked questions

WEBThe Chat tool allows you to ask questions anywhere in the Customer Care Hub where you see the Chat icon in the lower right corner of a page. A case number is automatically …

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Solution Status page

WEBThe Solution Status Page supplies updates about critical incidents when possible, providing a fast, straightforward way to learn about your product availability. Learn more about the …

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Locating and viewing bridged claim files in Assurance

WEBAssurance gives you the ability to verify claim files have successfully bridged and review the claims that bridged in the specific file. This document provides the steps to locate those …

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Multifactor Authentication (MFA) with PingID FAQ

WEBMulti-factor Authentication (MFA) is a virtual security feature that uses two or more factors or “methods” to identify and authenticate users to ensure only approved individuals can …

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Revenue Performance Advisor (RPA) frequently asked questions

WEBRevenue Performance Advisor (RPA) is an end-to-end revenue cycle management software solution for physician practices, labs, home health, medical-billing services, and other …

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