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The Value of Healthcare Contact Centers: What Executives Need to …

Let’s face it, 80/20 is common in customer service operations, including those in healthcare. We tend to see higher service levels in sales and marketing environments because we assume a lower tolerance for delay. … See more

Actived: 4 days ago

URL: https://www.contactcenterpipeline.com/Article/the-value-of-healthcare-contact-centers-what-executives-need-to-know

Healthcare Access Centers… Past, Present and Future

WebPast, Present and Future. Kathleen Peterson / Nov 2020 / Strategy, Customer Experience, Remote Work, Strategy. The history and evolution of the Healthcare Access Center …

Category: Health Go Health

Healthcare Contact Centers: Readiness ROI and What’s Next

WebThis Content is Available Exclusively for Contact Center Pipeline Subscribers. Your subscription allows us to continue providing independent, premium analysis and 1st party …

Category: Health Go Health

Leading with Empathy: Demonstrate Understanding, Care …

WebPractical pointer: Many contact center leaders rely on a tried-and-true method for creating empathy for frontline agents among company executives: Spending time on …

Category: Health Go Health

It All Begins with Good Health Contact Center Pipeline Blog

WebIf you’re reading this article on the Contact Center Pipeline blog, chances are you are in management or an executive and that sufficient health care has never been an issue for …

Category: Health Go Health

Inside View: UPMC Health Plan Contact Center Pipeline Blog

WebIf the UPMC Health Plan contact center has a wall of fame for industry honors and awards, my guess is that it has long since run out of space… or that it is a very big …

Category: Health Go Health

An Interview with Randal Hiester, Health First

WebHiester is Director of Quality, Training and Knowledge Management at Health First, a not-for-profit community healthcare system covering Brevard County, Florida. His experience …

Category: Health Go Health

The Emotion Connection: Tapping into the Science of Human …

WebHuman emotions are a tricky business. Researchers have been trying to understand and interpret emotions since Charles Darwin first theorized that human facial …

Category: Health Go Health

How to Leverage the Power of an Older and Younger Workforce …

WebRick Grimaldi. Rick Grimaldi is a workplace trends expert and the author of "FLEX: A Leader's Guide to Staying Nimble and Mastering Transformative Change in the American …

Category: Health Go Health

5 Essential Tips for Developing a Quality Program

WebTip #5: Maintain the Program. Quality assurance is a collaborative and iterative process. As such, it is critical for all staff to be on the same page when it comes …

Category: Health Go Health

Managing Emotional Labor in the Contact Center

WebThe phone beeps in my ear; I answer with, “Thank you for calling Hoosier Healthwise. This is Mark. How can I help you today?” I pause to allow the other person on the line to …

Category: Health Go Health

Caring for Customers During a Pandemic

WebThe impact of the coronavirus pandemic has been multilayered, creating widespread fear and stress over health and safety, income, finances, child care, elder care and the …

Category: Coronavirus Go Health

Adjusting Headsets for the New Normal

WebJun 21, 2022. Headsets have become the universal symbol for contact centers, and contact center agents, and for good reason. For it is through these essential appliances they …

Category: Health Go Health

Inside View: Jerri Pigg-Shoemake, WPS Government Health …

WebIn the complex world of Medicare administration, no one understands the need to deliver quick, accurate and up-to-date information to program providers better than Jerri Pigg …

Category: Health Go Health

How to Leverage the Power of an Older and Younger Workforce …

WebRick Grimaldi is a workplace trends expert and the author of “FLEX: A Leader’s Guide to Staying Nimble and Mastering Transformative Change in the …

Category: Health Go Health

Inside View: UPMC Health Plan

WebGuests of high-end hotels have come to expect over-the-top service from concierge staff. These well-trained individuals tap into their extensive knowledge of local services and …

Category: Health Go Health

The Covid-19 Crisis: Do We Put Our Energy into People, Process or

WebSangeeta founded SB Global Human Capital Solutions in 2008 as a boutique firm specializing in Talent Acquisition, Retention and Development of top-talent. …

Category: Health Go Health

Leadership Insights: Rising Above COVID Challenges

WebSangeeta Bhatnagar. Sangeeta founded SB Global Human Capital Solutions in 2008 as a boutique firm specializing in Talent Acquisition, Retention and Development of top-talent. …

Category: Health Go Health

Inside View: UPMC Health Plan Contact Center Pipeline Blog

WebGuests of high-end hotels have come to expect over-the-top service from concierge staff. These well-trained individuals tap into their extensive knowledge of local …

Category: Health Go Health

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