Contact-centres.com

The Role of The Contact Centre Manager Reinvented

WebThe solution empowers managers to deliver timely communication and seamless updates to their agents, and helps them acknowledge and reward top …

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URL: https://contact-centres.com/guide-the-contact-centre-manager-reinvented/

Looking After Mental Health of Contact Centre Employees

WebEmployee mental health is in the spotlight following two years of COVID-19 disruptions. Research has shown that 44% of work-related ill health is the result of …

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7 Ways to Increase Contact Centre Employee Engagement

Web2. Stay on top of employee well-being. Since the pandemic, many employees have struggled emotionally, leading to poor employee engagement and …

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AI Stands to Benefit Contact Centre Agent Mental Health

WebCalabrio have released its State of the Contact Centre 2023: Activating the Agent of the Future report, which highlights the essential role AI (artificial intelligence) is …

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It’s a New Era of Customer Service after the Pandemic

WebAs the world migrated from offices to home and ‘ Zoom’ became 2020’s most prevalent eponym, a new path emerged for the future of customer service. In a short …

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12 Steps to Health & Well Being in your Contact Centre

Web9. Small steps to get moving – Echo-U plans to encourage this more with tips for the team to get active both at their desk, around and outside the workplace, …

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Health Initiatives in the Contact Centre

WebThe results will inform guidance for you on how to promote engagement in health initiatives and make them more effective. Please help us gather this data by …

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Serenova CxEngage Contact Centre Work from Home

WebSerenova Announces CxEngage Rapid Response Programme to Accelerate Contact Centre Work-from-Home Deployments Within 48 Hours. Most contact centres …

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New NHS 24 Contact Centre opened by First Minister

WebThe First Minister has opened a new NHS24 contact centre in Hillington, Glasgow, as part of NHS 24’s birthday celebrations. Nicola Sturgeon, First Minister, (Pictured Centre) …

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New NHS 24 Contact Centre Opens in Dundee

WebA new NHS 24 contact centre has opened in Dundee – allowing the service to help more people and further alleviate pressures on the rest of NHS and social care. …

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Why Contact Centre Staff wellness matters more than ever

WebFeeling Frazzled – Why Contact Centre Staff wellness matters more than everby Jeremy Payne, International VP, Enghouse Interactive. Needs must, and as 2020 …

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Benenden Selects Sabio For Migration to Cloud Contact Centre

WebBenenden Health’s new Sabio solution powered by Genesys Cloud will assist the healthcare firm with managing its member journey; connecting members to the right advisor on first …

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How Benenden Health Upgraded Its Customer Contact Platform

WebHow Benenden Health Transformed Member Experiences with the Sabio Group. Founded in 1905, Benenden Health provides affordable healthcare services to over 860,000 …

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Poor Mental Health Costs Contact Centres Almost £1bn A Year

WebPoor mental health costs UK contact centres almost £1 billion each year – MaxContact is calling for rebalancing of mental and physical wellbeing within businesses …

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Content Guru & Simply Connect Awarded Place on NHS Framework

WebContent Guru and Simply Connect Awarded a Place on the NHS England Health Systems Support Framework for Social Prescribing Leader in cloud …

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- Industry News Archives

WebVentrica Adds Top Talent to Commercial Function. 1 May 2024. Contact- Centres. Ventrica, the Southend-on-Sea based outsource contact centre, is delighted to …

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MSI Handles More Enquiries with Cloud-Based Contact Centre …

WebSteph Canavan, Executive Director of Digital Transformation at MSI Reproductive Choices, said, “We are hugely proud of the services we offer at MSI …

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Benenden Health Transforms Member CX with Cloud Platform

WebHealthcare Mutual, Benenden Health, Transforms Member Experience with Cutting-Edge Cloud Platform. Benenden Health, a not-for-profit healthcare mutual, has …

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