Coe.gsa.gov
Why are we building an AI Guide for Government
WebIntroduction to the AI Guide for Government. Why are we building an AI Guide for Government? Who should read this AI Guide for Government? Chapter 1: Understanding AI and key terminology. Chapter 2: How to structure an organization to embrace AI. Chapter 3: Responsible and Trustworthy AI Implementation. Chapter 4: Developing the AI workforce.
Actived: 1 days ago
URL: https://coe.gsa.gov/coe/ai-guide-for-government/why-build-a-guide-for-government/index.html
Chapter 3: Responsible and Trustworthy AI Implementation
WebThe continuously evolving landscape of AI solutions promises to fundamentally change the way that businesses, governments, and society as a whole interact with and impact the world around us. While some of the promises of change may be years or even decades away, the technological possibilities represent exciting opportunities. As AI continues to …
An Overview of the Customer Experience (CX) CoE Activities and …
WebMarch 27, 2019 An Overview of the Customer Experience (CX) CoE Activities and Progress at USDA. The Customer Experience Center of Excellence (CX CoE) aims to improve the digital and human experiences of USDA customers—our nation’s agricultural producers, consumers, and users of public lands—using human-centered design, service design, …
Fifteen Plays of Our Contact Center Approach
WebThe Contact Center Center of Excellence (CoE)’s team helps improve contact center delivery services and customer interactions. We developed a 15-play Playbook for federal government agencies who are looking to modernize and optimize their contact centers. While not every play will apply to your agency, these plays will get you started.
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