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8 Techniques to Make Scheduling Healthcare Appointments

Not all calls are created equal. Some calls will be straightforward to handle while you’ll run into many roadblocks on other calls. Determine “Easy,” “Medium” and “Difficult” appointments to schedule. You determine the level of a call by walking through the process … See more

Actived: 4 days ago

URL: https://blog.screensteps.com/techniques-schedule-healthcare-appointments-call-center

How to Write an Intake Script for Scheduling Patients …

WEBIncorporate your QA expectations. Keep the call flow simple. 1. Determine who (or what) will be the initial contact for callers. Your intake script will vary depending on what kind of phone system you have in …

Category:  Health Go Health

What Does Scenario-based Training Look Like

WEBIt is also called scenario-based learning, immersive training, or simulation-based learning. Scenario-based training helps employees learn to identify different …

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Is ScreenSteps HIPAA Compliant

WEBThis Act was signed into law in 1996 to in part, keep patients’ medical information safe. If your organization manages this type of information, you’re probably …

Category:  Medical Go Health

9 Call Center Script Examples (+ Template)

WEBFeel free to copy and paste these examples and make them your own. Or you call download our free call flows template to help you write your own scripts. The script …

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8 Best Practices For Managing Your Knowledge Base (+ 5

WEB1. Appoint someone to “own” the knowledge base. You need a knowledge base manager. A knowledge base manager is the point person. Your knowledge base …

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How to Make Call Center Training Less Stressful For Your …

WEBHere are four tips to help make your call center training less stressful for your agents so that your new hires are ready and confident to tackle their first live calls. 1. …

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What Parts Do You Include in a Basic Call Flow

WEBNonetheless, in this blog post, we’ll outline the seven main parts of a Core Call Flow for your call center. 1. Greeting. Whether it is an inbound or outbound call, the …

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Knowledge Base Management: 8 Questions to Evaluate Your

WEB8. Get feedback to make improvements. At the end of the day, your end-users are going to be your greatest source for evaluating your knowledge base. They …

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Make Complex Procedures Easier to Understand With 3 Tools

WEBReducing visual and cognitive complexity with better formatting. The best thing you can do to improve the usability of a help article for a complex procedure is to …

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Knowledge base analytics: Why They Are Important (+ How

WEBOnce you have those dates set, your knowledge base health reports will let you know if an article is past due for certification. Find knowledge base software that …

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How Do You Write a Call Center Script

WEBHere are seven steps to write a call center script that has everything your call center agents need to handle a call. 1. Decide what you need a script for. One …

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Scenario-Based Training: Role-playing Examples for Call

WEBScenario-based Training Phases (with Examples) Phase 1: Basics of doing the intake. Phase 2: Straightforward answers/procedures. Phase 3: Using the systems …

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How to Improve Call Center Agent Performance (7 Ways)

WEB7 Ways to Help Call Center Agents Improve Their Performance. Evaluate your KPIs and expectations. Implement a continuous learning plan. Provide phone …

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11 Metrics to Measure Call Center Agent Performance (+ Formulas)

WEBYou can also calculate this metric for your whole call center team. Average Hold Time = (Total Talk Time + Total Hold Time + Total After-Call Work Time)/ # of …

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How to Write Your First Call Flow if Your Call Center Doesn't Have

WEBStep 4: Write down the critical path and variations. The final part of your planning is to write down the "Critical Path" along with all variations in a nested bulleted …

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Job Aids vs Training Guides: When to Use Each

WEBA job aid is a resource that helps employees do something on the job. It helps your employees complete tasks without needing to ask a co-worker or supervisor …

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Knowledge Manager: Who Should Own Your Knowledge Base

WEBA knowledge manager (or knowledge base manager) is an employee designated to ensure employees have access to the company information they need to …

Category:  Health Go Health

12 Best Practices For Writing a Call Center Script

WEBIf you want to decrease average hold time, prevent agents from putting customers on hold, and improve overall agent performance, follow these 12 best …

Category:  Health Go Health

What Does a Knowledge Ops Manager Do

WEBThe Knowledge Ops Manager ensures that when the meeting is finished you walk away with a clear and comprehensive list of content you need to create. 2. Oversee …

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