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Mental Health and Stress Reduction in the Call Centre

WebMental health issues have become more prominent in the workplace and statistics reveal that 1 in 4 people experience mental health issues every year. 1 It has never been more …

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URL: https://www.awaken.io/resources/blog/mental-health-and-stress-among-call-centre-employees/

Agent Wellbeing: 5 ways to ease contact centre stress Awaken

WebThe 5 ways HR teams can support contact centre managers to ease agent stress and support positive wellbeing. 1. Have technology that works with your agents, not against …

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Building Contact Centre Compliance Awaken

WebComprehensive training is perhaps the most obvious way to ensure compliance throughout your contact centre. By providing your agents with a solid understanding of the …

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Real Time Speech Analytics The Future Of Contact Centres

WebOver the last decade, speech analytics has grown from relative obscurity to being the staple of any call centre technology suite. The speech analytics market is expected to grow by a …

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7 Speech Analytics Call Center Use Cases Awaken

Web7. Make real-time agent assist possible. Process-driven guidance is a powerful way to improve call quality and ensure compliance. But when driven by real-time speech …

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Solutions for call centres by Business Focus Awaken

WebHow Awaken solutions improve QA and team performance: Automates the contact centre quality assurance scoring process. 100% of calls screened. Behavioural and sentiment …

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Case Studies & success stories Awaken

WebAwaken’s Intelligent Agent – the solution to the rapid onboarding and scaling requirement of a health emergency

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8 Ways You Can Reduce Call Centre Staff Turnover Awaken

Web3. Foster a productive and collaborative culture. At times, call centre work can get lonely and monotonous. The nature of the work doesn’t always offer the level of engagement some …

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Solutions Awaken

WebReal-time email and chat translations in 30+ languages, removing the need to hire employees with multiple language skills and enabling agents to focus on delivering …

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Solutions for Business Process Outsourcing Contact centres Awaken

WebThe solution. To support Aquarius and their home-working contact centre teams, we implemented our Awaken Scripting product, Synergy. Awaken Scripting provides call …

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